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Latest Reviews Mobile Spy

Phone sheriff is a BIG disappointment. First, a child can EASILY uninstall it. Second, while installed, is not accurate, third, has useless customer service, they could not help me with basic installation issue, and third, no money refund for the useless product and jailbroken phone. Don't recommend this product - dissapointed parent

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Ridiculous!!! That is all I can say. They would not issue a refund because I will not jailbreak my new phone. Horrible company. I was in a panic since my daughter was contacted on her phone by pedophiles and I guess it was my fault for not reading the whole user agreement. It does say phones need to be jailbroken but you would think that they would do something since I could not download the software and then seconds after the payment went through I was informed about jailbreaking the phone by the chat person. Where is the software to guard against these thieves? - Saxx

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Horrible program! It has worked 3 out of 14 days, have spent 5+ days trying to resolve issue with company. I even verified my child's android phone was compatible before even considering buying the program. First given excuses and run around. Then, told it is my child's fault the program isn't working. I am pressured to accept another of the company's programs even though non of the other programs offer options that phonesheriff supposedly offer. I'm told no refunds unless the program is faulty which according to them can't be the case, it is my child's doing. The program does not keep settings or restrictions set, accurately display gps location or record any logs. I am very fed up with this company and program. I paid a good chunk of money for a defective program that does not work as advertised or stated. I would and will NOT recommend this product or company to anyone EVER! - Jess

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actually I use phone-sheriff with Retina-X Studios, LLC, 13453 N. Main st, suite 201, Jacksonville, FL32218. It used to work on Samsung mini for a month, then after I transferred to Samsung Galaxy II, it works only when technical support to reset / or push whatever magic button in my account for me to receive phone activity for about 10- 20 minutes. in more than a month, I only received 2 alerts email and no more than 30 minutes activity reports. Have uninstalled/reinstalled the software multiple times; spend many hours online with tech people; opened many tickets for the issue, still no resolution. Even though it says online that there will be refund if it doesn't work, it is cheating!! no, they won't refund. Please STAY AWAY from this product, unless you want to waste your money for something doesn't work and waste your time to chat online with support (maybe only one person even though different name is showed up?), as there is no support phone line!! - June

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Some words about Mobile Spy.They are scammers now! Program become not stealth, nevermind I paid for invisible version, lost all old logs, no refunds. Blocked me in live chat after I've asked to cancel automatic license renewal... Don't buy this program! - Plikas

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Since their nightmaish upgrade to V7, the system has been down since last week. Apparently all of the active customers have to re-register. I tried and the system does not recognize any of my license keys. Communication to their customers has been horrible and this upgrade was been unacceptable!CUSTOMER SUPPORT & SERVICE SUCKS! - GW Hunter

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I purchased Phone Sheriff for my daughter's phone. Worked GREAT for about a month. We did everything the support people told us to do....reset the phone to it's factory setting TWICE, uninstalled and reinstalled the app TOO MANY TIMES TO COUNT, and it still does not work. I loved it but it just simply stopped working. Sadly, I have read many other people say the same thing about their products. I can't seem to figure out why it just suddenly stops working on people. - REMEMBERMARIE

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I am totally disappointed with PhoneSheriff. I purchased it on the 7th of March and called to see about a refund on the 10th of March and of course there is no refund. You might as well just look through the phone yourself since you must have access to the iphone at all times to see what is on it. I would not recommend this product to anyone. Very disappointed in retina-x... - davis

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Phone Sheriff is not as advertsed. It even popped up on phone!!! NOT stealthy. Data is way behind, GPS tracker is not up to date .... - Gary

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Mobile spy ȋ̝̊̅§ not good for me. Their gps ȋ̝̊̅§ irregular cos sometimes it says the target phone'§ location ȋ̝̊̅§ middle of the ocean. When I complained, they cut my subscription ĄЙd̶̲̥̅̊‎​ did not refund my money. Worst part, I can't mail them again...they just cut me off - olay

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I have used mobile spy for 7 months and it has had constant problems with GPS location records and Whatsapp records. Their GPS location is not accurate, always a few km from the real location. Records of Whatsapp conversations come in batches of outgoing msgs, then batches of incoming msgs, then u have to waste time putting them in sequence to build the conversation, but many msgs are missing. Then it stops recording and their staff say its because whatsapp had an upgrade, so they asked me to unroot the phone, then reroot, then uninstall the software, then re install...had to do this for so many times and still dont work. Then they just canceled my subscription and didnt give me a refund. A SCAM!!!!! STAY AWAY!!!! Alway give you the run aground. The recordings sometimes don't show for hours or a day or two. So, if he gets a call to meet your to late. - Myspy

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I have used mobile spy for 3 months and it has had constant problems with GPS location records and Whatsapp records. Their GPS location is not accurate, always a few km from the real location. Records of Whatsapp conversations come in batches of outgoing msgs, then batches of incoming msgs, then u have to waste time putting them in sequence to build the conversation, but many msgs are missing. Then it stops recording and their staff say its because whatsapp had an upgrade, so they asked me to unroot the phone, then reroot, then uninstall the software, then re install...had to do this for so many times and still dont work. Then they just canceled my subscription and didnt give me a refund. A SCAM!!!!! STAY AWAY!!!! - michael

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After reading several online reviews, I was initially considering three programs: Mobile Spy, StealthGenie, and FlexiSPY. I chose to go with Mobile Spy because it seemed to have the largest number of monitoring features for the best price. For $129.00 I could monitor up to three phones for one year, and this price included a LIVE panel option which was supposed to allow me to view the phone's location in real time on a map, allow me to send instant commands to the target phone, and show me a screen shot from the target phone every 90 seconds, a truly awesome feature. I also liked that Mobile Spy would allow me to monitor all Facebook messages and that I could see any photos taken, sent, or received by the phone. Nice features to be sure! Unfortunately, Mobile Spy did not live up to its claims, and after spending the better part of a week setting up and troubleshooting a free seven day trial of their software on my two daughters' Android phones, I was extremely disappointed in the result. The process of installing and setting up monitoring software on a cell phone sounds easy in theory, but in reality it is time consuming and not for the faint of heart. I found this to be true for both Mobile Spy and FlexiSPY. In fact, I can't imagine attempting this type of installation without having unrestricted access to the target phone when needed. First I had to root both phones. I didn't want to make a mistake and destroy the phones, so I paid $35.00 per phone to have the rooting done for me at a repair shop. After rooting the phones and following the installation instructions to the letter, I had many issues with the Mobile Spy software. One of the primary ones was that the logging process was simply too slow to be useful. I set the location monitoring frequency to every 15 minutes, and I was lucky to get one or two locations per hour. Sometimes I got only two or three per day. It was extremely inconsistent. In addition, text messages, calls, etc. would not appear on the monitoring site in a timely manner, so it was very difficult to tell if the software was working properly. I really appreciate FlexiSPY's command that sends data immediately to the website, making it much easier to troubleshoot. Some of Mobile Spy's features worked reasonably well, but the ones that I was most excited about, specifically the LIVE panel and the Facebook messenger monitoring, never worked on either phone. LIVE panel takes 1 to 5 minutes to load, so it is very time consuming to intiate, and thus not particularly useful for tracking in an emergency situation or if you were really concerned about your child at a given moment. Tech support told me at one point that some of the features would not work during the free trial period (by the way NOT what their website claimed), so I went ahead and paid the $129.00 to purchase the actual product. There was absolutely no change after purchase. I waited the recommended six hours, then many more in addition, and still no change. I like the idea of Mobile Spy's phone in tech support, and they were great about answering my many calls and trying to be helpful. Unfortunately, their product was simply not functional on my phones, and the techs I talked with were not overly knowledgeable and made no effort to find out why the software wasn't functioning properly. We reached the end of the road pretty quickly, and I asked for a refund, which I was promptly and cheerfully issued. - rebeccapeabody

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Beware: I bought PhoneSheriff and when I was reading the users guide, I was made aware that the program would show on the phone's settings in "apps". Not very stealthy! The savvy phone user would know a new program had been installed, even though they say the app would have a different name. When I asked for a refund, I was told no, even though I never installed the program. - Roger

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I wonder what I ever did before this program. All her texts are here, I can see who she\'s calling, and where she goes. I know giving a phone to a 13 year old may be frowned upon, but I trust her. And with PhoneSheriff I can see my trust is well placed. - Dina

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Mobile Nanny Pro couldn't have been simpler to use. We found configuring each option was easy, as was checking out call and use logs for each section on the website. Overall we're quite happy with this parental control software (we don't like to think of it as spying!). - Ma and Pa

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We found Mobile Nanny to be a full featured monitoring system for Windows Mobile. Using this software we monitored SMS (Text) messages, filtered some application use and allowable websites and even created some time use restrictions so devices could only be used at certain times. Basically worked pretty well and we're still using it. - always concerned

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A priceless piece of software. After having some doubts about honesty, this really helped set the record straight and confirmed my suspicions." - Jackie

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I was very disappointed with the Mobile-Spy phone application. I had installed this software on my husbands phone (Sprint's HTC EVO 4G) and right away he began having issues with his phone not working quite right. It only took him all of 2 days to find the app installed on his phone because what Mobile-Spy doesn't tell you is that the app shows up on their phone when you look at the list of apps. (Editorial Note: They now claim the application is undetectable.) It is NOT hidden. I paid for 6 months of service and got two days out of it. I asked Mobile-spy what to do and they told me I could re-install it as many times as I wanted, which of course is no help at all because of course I re-installed it again he found it the next day and uninstalled it again. Now as you can probably guess he knows I did it and I can't ever put it on again. Not to mention all the fights this has caused!! They need to make a version that doesn't show up on the apps list! I'd like to use Flexispy since I've read that it's completely hidden, but his phone doesn't seem to be supported. - Unhappy Wife

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I purchased this spy phone software back when my son had a BlackBerry phone. Installation took a lot longer than "a few minutes" and the instructions were reasonably complicated so it did not make it very easy to install without him noticing. Once I did get the software installed it ran smoothly, most logs came through (unless the SMS texts were over one "page" long, then I just got a "-" instead of a record of the text). Then we bought him a Droid (with Android OS)… I un-installed the spy software from the BlackBerry and followed the instructions to install it on the Motorola Droid. It shows up RIGHT in the Apps list! It is not "stealthy" AT ALL! Customer Service has taken up to TWO WEEKS to respond to my messages seeking help AND the "Lookout App" he heard about on TV and insists on installing on his Android Phone removes Mobile-Spy from the phone!!! I paid for a one-year subscription and it has not worked in over 4 months!!! With many, many attempts at contacting their customer service all I ever got was ONE response TWO WEEKS AFTER I sent the message saying "you should know that it is illegal to monitor a phone that is not your own. The wankers! It is my child's phone, but I bought and paid for it and therefore it is MY phone, but that doesn't mean I want him to know he is being monitored. They didn't offer any assistance AT ALL except to "delete the Lookout App" Of course I can do that, and then he will of course reinstall it again. WORTHLESS!! This service is WORTHLESS!! If you find anything better please post a review of it here! - Lucy

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I am having the same issues described by Mad Dad and Mad Mom. While I was able to intercept some horrifying information, and it has served it's purpose, I know that I missed a lot of info as well. The phone carrier bill showed a large number of text messages that did not show up in the logs. Get it together guys! I would go with FlexiSPY if I had it to do all over. The user of the monitored device has recently started complaining that her phone has been extremely glitchy and now she is shopping around for a new phone... - Mad Fiance

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My problems are exactly like some of the other reviews. I have had so many missed texts, phone calls etc. Most of the texts only have half of the message. The GPS only works when it feels like it. I downloaded this program in March. I to was told that after the update things would improve. I have had to do many updates. After several inquiries and waiting days on end for responses, I have found out in JUNE that the 2.1 verson of firmware for Android is not supported..wth?!! I had discussed this with them from the beginning because when I went to download it said that no 2.1 existed but I should use 2.0 instead. THEIR ADVICE! I was angry so you know what they did? They refunded my money and cancelled my account! I had no idea they were even doing it. I went to look up the GPS on my daughter the first night of summer vacation and find out that I had been cut off. Best part is, I have called the 888 number with no response, emailed, no response and it has been 4 days! This company is NOT worth the hassle. I have changed to MobiStealth and am thrilled! STAY AWAY FROM MOBILE SPY! - Mad Mom

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I bought this software to mainly keep track of my daughter's texts and her GPS location. After I installed it, the code I put in did not take me to the login page like I expected. After a fairly quick response from support I tried the new url they gave me and reinstalled the software with the new instructions to turn the phone "off and back on" before inputting the command code and it finally worked. The next day the phone logs showed exactly 4 texts early in the morning and no phone calls over a 15 minute period, and after that – NOTHING!!! I again sent a message to tech support, and it was nearly a week before I heard from someone which was a big disappointment considering they promised 24/7 support. My daughter was also complaining that her phone was acting up and kept locking up when she tried to make calls or send texts, and she also noticed that some people were texting her and she wasn't even receiving them. The next 36 hours went by with no logs at all. After searching through their sales site, I found two disclaimers stating that URL records only worked on the iPhone, and that GPS only worked on the iPhone and some Windows Mobile devices, but the main website pages all stated that the software would include GPS and URL logging and there is no mention of it only working on certain devices. Overall, I would have to say that I do NOT recommend this product to anyone! Support has promised an update that will fix the issues, but I sincerely doubt it will fix all the problems. I have noticed on other reviews that the software update seems to be the standard response for issues customers have had with the product, so I was skeptical. The tech support guy wanted to blame my carrier for the problems, but I think they have just done a bad job testing the product and released buggy software. Maybe it works better on the iPhone, but it just did not work very well on my daughter's Android phone. - Mom Dad

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I bought this mobile spy software for the Motorola Droid which has the Android operating system. It took over a month of going back and forth via email with their staff and I still could not get the software to actually work right. The instructions on the website for setting up the software were inaccurate and listed applications that were no longer available via the Android Market Place. When I emailed the service tech they wanted me to hook the phone up to a PC and download the software! Definitely defeats the purpose of installation being fast and sneaky. It may work on other phone models, but currently does not work for beans on droid. The company did refund my money for the software when I filed a complaint with the BBB but the complaint I filed stated I wanted the software to actually work. Guess the refund was easier. Hope they correct the software issues. - J

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Good price, some cool features, easy to install, mediocre support, and easy to use. Overall this cell phone spy software stuff rocks unlike that crappy Bluetooth spy software I tried. - Big D

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I bought this for my husband's phone. He has an HTC Magic. I’m happy now, but it took a bit to get the spy software installed. I will raise my hand and admit it was largely due to me being a complete newb to installing anything on a cell phone. I had never even installed a ringtone before I bought this monitoring software. My only complaint is that I wish the instructions were easier to follow for people like me. It took several emails to customer support for me to finally get it right. As for the actual spy stuff, well it worked and it worked well. It's great being able to read all the text messages on his phone without asking him to show me. So far I have not found anything upsetting, so fingers crossed that things stay this way. Would I recommend this product to other wives worried about their husbands? Yes I would. 100% without a doubt. - D

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I am not happy with Mobile Spy. I had it a short while and the SMS and url logs never showed up, which they definitely should have. The call logs would show up every so often and the GPS worked at first, but then it did't at all. I know for a fact that there should had been no reason for it not to work. I had checked to make sure the phone and phone carrier were supported before I bought it. I did get a refund. I am hoping they will make improvements in their spyphone software. - Diana

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I have been a user of Mobile Spy for the last several months and i really don't have much in the way of complaints.. Although it was a bit tricky installing and it occasionaly loses some of the data (I know the person I am spying on sent me a text message and I didn't see it appear on the logs, but for the most part their product works and I can't imagine what I would do if I didn't have it. I would like to see more features added, but you can't go wrong with the price, and their support is excellent. Ease of use?? Well... I guess its easy once you have it figured out, but they could do a better job with their instructions. Overall i am satisfied with Mobile Spy. - Robert

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It was a pain in the butt to install, and I had to keep removing the battery. Then only one feature worked, the call log. The GPS tracker never seemed to work except to show me the #’s of cell towers, which was pretty useless. Customer support was good, but when I followed their instructions to activate the GPS feature it deleted the program from the phone and they said I had to re-install it. I ended up removing it entirely, another pain, and now I am looking for something that works right the first time. - Jessie James

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I bought this awhile ago. I had several problems installing it. I finally got the program installed but I could not get it activated. Even without the program being activated, it drained the hell out of the cell phone battery. The cell phone battery was dead before 4 hours (and it started on a full charge)! Competely dead! Normally this phone would still have a charge by the end of the day (it's a Blackberry Curve) This was a dead give-away to the cell phone user that something was up. Dunno if this has been fixed in the latest version, but, just be warned. This could be a problem for many people who invest in this software. - Jim J

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I bought this software about two weeks ago. I now wish I had just sprung for the FlexiSpy package that allows me to hear live phone calls too, but the price was right for this one. I had never used a Blackberry before, but studied the installation directions a LOT and it didn't take me too long to install it. I knew from the first day that he was a cheating bastard, but I wish I could have accessed the live phone calls too. It would have been torture, but I still feel like it would have helped me make the decisions I had to make. They spent hours on the phone talking to each other every day, but other then that I can't fault Mobile Spy...this product is great. - Jill

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I purchased this spy software about two weeks ago. It took me awhile to figure out how to install it. Luckily I was giving the Blackberry phone as a gift, so I had all the time in the world. The support was OK at best. Maybe I am a bit impatient, but I like my support tickets responded to right away not a day or two later. They did end up helping me though, so suppose they did their job, I just wish they had live support or maybe 24 hour online support. It has been awhile since it's been working and its done the job. It only took about 8 hours for me to see the evidence that I needed that my ex was having an affair. I knew who the bitch was, but I didn't have any evidence before and now I do. For anyone thinking of buying this, let me tell you that it works, you just need to make sure you have time to install it because it's not as easy for people like me that aren't that computer savvy. Take the time to learn how the install works and you should be OK. So am I happy? You betcha. If I hadn't come across this product, I would probably still be dreaming of a wedding later on this year, instead I am dreaming of a new boyfriend. - Sarah

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I didn't think I could afford Flexispy, so I went with Mobile Spy. I had occasional problems with the logs not updating but I am not sure if this is due to my spotty internet connection or if it was a software problem. Overall I'm quite satisfied, although I couldn't see the emails being sent with the version of the software that I had. - Ponch

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I was stunned by how efficient Mobile Spy is! I was able to listen to my girlfriend's conversations and just about any thing she does with her cell phone which helped me see just how loyal she is to me. Thanks to Mobile Spy Technologies for making this great spy tool available for an average woman like me. It is definitely unique software. It’s not only the product, its a complete service. Thanks again! - Jane

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Mobile Spy is truly a best-in-class mobile technology. It works exactly as advertised! I’ve already recommended this spy phone software to lots of people, and thanks for giving me the opportunity to write my opinion for your website! - Emmy

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Mobile Spy for me is number one and offered the best value for money with the product features I needed after comparing it with other software. Moreover, Mobile Spy provided a Demo account where I could see how the software worked before purchasing the product. Although I didn't have any problems with the software, I did have a few questions before buying and they seem to have a solid support center. There had also been a lot of media attention with this product on CNN ,New York Times , Los Angeles Times, Forbes, etc, so that gave me a pretty high level of confidence in the product which seems to have paid off. - Chow

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I did a little research, and Mobile-Spy seems to be based out of Florida. They offer a lot of great features and have solid support. They seem to be the only company to have a toll-free telephone support that is based in the United States. Their web portal was pretty dependable. The Android mobile spy software worked pretty well, and in my opinion still remain the best value for the money. - Goodwin L.

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